Manager, IT Support

• Oversee the day-to-day operations of HKIAA technology infrastructure, including exam centre, classrooms, network systems, WiFi, servers, hardware, and software
• Gather exams requirements from external vendors, facilitate exam setup, prepare exam day on-boarding and IT support
• Coordinate internally for the development of classroom / event booking system & establish workflows to the adaption to SAP & e-forms
• Manage and maintain the academy's AV equipment, including projectors, interactive whiteboards, audio systems, and LED walls
• Liaise with marketing team for the development & upkeeping of HKIAA website & maintain incoming enquiry system
• Collaborate with teachers and administrative staff to ensure efficient and effective use of e-technology in classrooms and provide event support
• Develop and implement IT policies and procedures to ensure data security, privacy, and compliance with relevant regulations
• Evaluate and recommend new technologies, software, and hardware to enhance the academy's IT capabilities
• Conduct regular training sessions and workshops for staff and students to improve their technology skills and knowledge
• Manage and monitor IT inventory, including purchasing and asset tracking
• Work closely with external vendors and service providers to resolve technical issues and maintain service level agreements

 

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT support roles, preferably in an educational setting or hospitality venue
• Strong knowledge of classroom AV technologies, including projectors, interactive whiteboards, audio systems, and video conferencing systems
• Proficiency in troubleshooting hardware, software, and network issues
• Familiar with Windows and macOS operating systems and SAP S/4 HANA
• Excellent communication skills and the ability to explain technical concepts to non-technical individuals
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification
• Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert certification
• Experience in developing and implementing IT policies and procedures
• Able to work independently and as part of a team

 

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@hkiashl.com.

 

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HKIA Services Holdings Limited is an equal opportunities employer.