Senior Customer Services Officer

• Provide efficient and quality day-to-day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
• Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
• Conduct and follow up customer satisfaction surveys
• Monitor service contracts and performance of service contractors
• Assist in VIP escorting, when required
• Maintain grooming and performance as per Customer Services manuals

 
Administrative Support

• Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event
• Monitor and prepare reports for on-line survey, complaint management system
• Handle different service orders and ensure information is accurate, input to system for follow up and filing.
• Perform any ad hoc assignments as required

 

• Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
• Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
• Good logical thinking, analytical, problem-solving and organizing skills
• Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
• Good command of written and spoken English and Chinese, Mandarin is a plus
• Customer-orientated, creative, innovative and cheerful
• Able to work under pressure to meet tight timelines and multitask
• Shift duty and irregular duty hours are required during events

 

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.

 

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AsiaWorld-Expo Management Limited is an equal opportunities employer.