AsiaWorld- Expo App

Step into the world of EXPOtainment

Customer Services Officer

Frontline Operations
  • Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
  • Handle enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner
  • Conduct and follow up customer satisfaction surveys
  • Monitor performance of service contractors
  • Assist in VIP escorting, when required
  • Maintain grooming and performance as per the Customer Services Manuals
  • Assist in preparing the concert related ticketing documents

Administrative Support
  • Communicate closely with internal parties/ external stakeholders. Plan, implement, organize and monitor all resources deployment to support the event
  • Prepare materials to support events
  • Operate and monitor the online registration and  ticketing system
  • Maintain smooth operation of service ordering system, including but not limited to data entry and filing
  • Perform any ad-hoc assignments as required  
  • Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
  • Minimum 2 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
  • Good logical thinking, analytical, problem-solving and organizing skills
  • With knowledge and experience on ticketing skill is an advantage
  • Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
  • Good command of written and spoken English and Chinese, and Mandarin is a plus
  • Customer-orientated, creative, innovative and cheerful
  • Able to work under pressure to meet tight timelines and multi-task

Interested parties please send your full resume stating present & expected salary to HR Department by email to



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AsiaWorld-Expo Management Limited is an equal opportunities employer.