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航天城停车场公告
2024年2月22日
AWE.Common.Close

高级客户服务主任

Responsibilities:

Frontline Operations
  • Provide efficient and quality day-to-day operations on the Customer Services’ Helpdesk, Ticketing, Office Reception and Baggage Storage Services as well as Event Support
  • Handle customer enquiries and complaints via CS hotline, emails and a complaint management system
  • Conduct and follow up customer satisfaction surveys
  • Monitor service contracts and performance of service contractors
  • Assist in VIP escorting, when required
  • Maintain grooming and performance as per Customer Services manuals
 
Administrative Support
  • Communicate closely with internal/external stakeholders. Plan, implement, organize and monitor all resources deployment to support event
  • Monitor and prepare reports for on-line survey, complaint management system
  • Handle different service orders and ensure information is accurate, input to system for follow up and filing.
  • Perform any ad hoc assignments as required
 
Requirements:
 
  • Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
  • Minimum 3 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage
  • Good logical thinking, analytical, problem-solving and organizing skills
  • Excellent communication and interpersonal skills. Able to interact with all levels of stakeholders
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Chinese word processing
  • Good command of written and spoken English and Chinese, Mandarin is a plus
  • Customer-orientated, creative, innovative and cheerful
  • Able to work under pressure to meet tight timelines and multitask
  • Shift duty and irregular duty hours are required during events
 

Interested parties please send your full resume stating present & expected salary to HR Department by email to hr@asiaworld-expo.com.

 

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AsiaWorld-Expo Management Limited is an equal opportunities employer.