Arrangement for Seating Zone
- Audiences are encouraged not to bring bags/backpacks to the event hall. Express Lanes for admission are available for audiences NOT carrying bags/backpacks (if applicable).
- All audiences are required to go through handheld metal detector checking before entering the event hall (if applicable).
- Re-entry is not permitted after scanning your ticket and exiting the ARENA
The use of wheelchairs or electric wheelchairs on AWE premises is subject to the following conditions:
- Wheelchair seat tickets are designated for persons who depend on wheelchair for mobility and their accompanying minders (if applicable). When purchasing wheelchair seat tickets, each wheelchair user is entitled to purchase a maximum of one minder at the same time. Wheelchair seat ticket holders must produce proof of mobility difficulties* upon demand by AWEM during admission. AWEM will refuse admission without refund, in case of non-wheelchair user or any person accompanying any non-wheelchair user holding wheelchair seat ticket or minder ticket for admission. AWEM and the event organiser reserve the right to have the final decision in case of any disputes.
* Proof of mobility difficulties means “Registration Card for People with Disabilities” (Physical Disability) or other valid medical documentary proof showing physical disability or mobility difficulties.
- AsiaWorld-Expo Management Limited and the event organiser reserve the right to refuse entry if the ticket purchased is not fitted for the ticket holder’s specific seating requirements or accessibility needs, and there shall be no refund whatsoever.
- Wheelchair users with tickets may contact AWE (+852-3606 8000) for admission assistance. They are also advised to arrive at the performance venue with sufficient lead time for admission.
Entry Real-Name Verification
- Participants from Hong Kong, Macau, and Mainland China must bring the original copy of their valid identification document (ID card for Hong Kong / Macau participants; Mainland Travel Permit for Hong Kong and Macau for Mainland China participants) that can prove their identity, with a recognizable photo of themselves. Entry will only be granted after the name and ID number on the e-ticket are verified to match the document. Passports will not be accepted for entry verification for Hong Kong, Macau, and Mainland China participants, with the sole exception of individuals whose names contain special characters that cannot be entered into the system; in such cases, a passport may be used to verify the name along with their ID number.
- Participants arriving in Hong Kong from overseas must bring the original copy of their valid identity document (passport only) that can prove their identity, with a recognizable photo of themselves. Entry will only be granted after the name and passport number on the e-ticket are verified to match the document. For entry verification, overseas participants will only be checked against the same passport original used for registration. Verification using a new passport due to passport renewal or other reasons will not be accepted.
- If on-site staff determine that the photo on the identification document does not closely resemble the participant's appearance, entry may be denied. It is recommended to bring an ID document with a recent photo. Participants without a physical original ID document will not be admitted. Copies, screenshots, or any other documents not specified by the organizers will not be accepted. If a participant cannot present the original ID document, they will be considered to have forfeited their right of entry, and no refund or change will be permitted.
- If, during ticket verification at the event, a participant cannot present the original ID document, or if the "ID Name" and "ID Number" on the e-ticket do not match the presented ID document, they will be considered to have forfeited their right of entry. No refund, change, or transfer to another person will be allowed.
- If a participant's name contains rare or special characters, making it impossible to show on the e-ticket or causing question marks to appear, on-site staff will use their discretion and allow entry after confirmation.
- Concert tickets are for personal use only. Real-name tickets may not be transferred to third parties.