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yuu George Lam The Smiling Concert

By V Workshop Limited
26 Dec 2022
AsiaWorld-Arena (Hall 1) View Seating Map

Event Details

yuu George Lam The Smiling Concert
Show Reschedule & Refund Arrangement Announcement
 

As previously announced, “yuu George Lam The Smiling Concert” which was originally scheduled on 26th March, 2022 at the AsiaWorld-Expo Arena will now be rescheduled to the same venue on 26th December , 2022.

The Promoter has made the following ticketing arrangements:

I.  For audiences who have purchased the Concert tickets and would like to continue watching the postponed Concert, the ticketing arrangement remains the same as previously announced as follows:-

1) Audiences who have purchased and received the Concert tickets can keep the full tickets (intact with the ticket stubs) for admission to the postponed Concert, without the need to exchange tickets or go through any ticket exchange procedures.

2) Audiences who have purchased tickets through AEG Promotion Ltd. or the Promoter but have not yet received the tickets will receive the tickets approximately two weeks prior to the postponed Concert date. Audiences can use the full tickets (intact with the ticket stubs) for admission to the postponed Concert.

3) Audiences who have purchased tickets through Cityline but have not yet collected their tickets, should collect their tickets from the “Cityline Universal Ticket Dispensing Machine" before the date of the postponed Concert with the credit card used or the ticket redeem code issued at the time of purchase. The collected tickets can be directly used for admission to the postponed Concert. 

For locations and details of the “Cityline Universal Ticket Dispensing Machine", please refer to the website:  https://www.cityline.com/Tdm.do?lang=en_US. Please pay attention to the opening hours before collecting the tickets.
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II. Audiences who cannot attend the Concert on the postponed date can choose to refund the purchased tickets. Please refer to the following ticket refund arrangements: -
(A) Audiences who have purchased tickets through Cityline.
(B) Audiences who have purchased tickets through AEG Promotion Ltd.
(C) Audiences who have purchased tickets through the Promoter.
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(A) Audiences who have purchased tickets through Cityline :
Ticket buyer(s) who wish to receive a refund can do by making a request through Cityline within below period and subject to the following refund procedures. Please note that a refund based on the ticket value printed on the tickets (not including the customer service fee and courier charge) will be available upon the completion of refund procedures.
 
1) Refund Procedure for Tickets Purchased by Credit Card via Cityline
Please submit the current physical ticket(s) with the completed Refund Application Form (See attached form) from 3rd May 2022 - 30th June 2022 to Cityline Head Office by one of the following method:
 
A. By post: Ticket buyer would be required to submit the current physical ticket(s) with the completed Refund Application Form to Cityline Head Office (Attn: Ticketing Office) before 30th June 2022 to process a refund. Any refund requests received after 30th June 2022 will not be processed. (Applicant agrees the use by post is at their sole risk and delivery charge is at their own cost.)
 
B. In person: Ticket buyer would be required visit Cityline Head Office (Office Hour) before 30th June 2022 to submit the current physical ticket(s) with the completed Refund Application Form to process a refund. Any refund requests received after 30th June 2022 will not be processed.
 
A refund request will be sent to the Credit Card Company after the refund application period. Please note that refund will be only deposited to the same Credit Card used for ticket purchased for the event. No refund in either cash or cheque will be made for tickets purchased by Online Transaction.
 
2) Refund Procedure for Tickets Purchased by Electronic Transaction via Cityline (BoC Pay / PayMe)
Please submit the current physical ticket(s) with the completed Refund Application Form (See attached form) from 3rd May 2022 - 30th June 2022 to the Cityline Head Office by one of the following method:
 
A. By post: Ticket buyer would be required to submit the current physical ticket(s) with the completed Refund Application Form to Cityline Head Office (Attn: Ticketing Office) before 30th June 2022 to process a refund. Any refund requests received after 30th June 2022 will not be processed. (Applicant agrees the use by post is at their sole risk and delivery charge is at their own cost.)
 
B. In person: Ticket buyer would be required visit Cityline Head Office (Office Hour) before 30th June 2022 to submit the current physical ticket(s) with the completed Refund Application Form to process a refund. Any refund requests received after 30th June 2022 will not be processed.

A refund request will be sent to the Digital Payment Platform Company after the refund application period. Please note that refund will be only deposited to the same Credit Account used for ticket purchased for the event. No refund in either cash or cheque will be made for tickets purchased by Online Transaction.
 
3) Refund Procedure for Tickets Purchased by Electronic Transaction via Cityline (Alipay / Alipay HK / WeChat Pay)
Refund in cash cheque will be made at the Cityline Head Office from 4th July 2022 - 3rd August 2022 upon submission of a completed Refund Application Form with performance ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any refund requests received after 3rd August 2022 will not be processed. No refund in cash will be made for tickets purchased by Cash Transaction.
 
4) Refund Procedure for Tickets Purchased by Cash
Refund in cash cheque will be made at the Cityline Head Office from 4th July 2022 - 3rd August 2022 upon submission of a completed Refund Application Form with performance ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any refund requests received after 3rd August 2022 will not be processed. No refund in cash will be made for tickets purchased by Cash Transaction.
 
Cityline Head Office Address: 23/F, Legend Tower, 7 Shing Yip Street, Kwun Tong
 
Business Hours: Monday – Friday, 10am – 1pm, 2:30pm-5:30pm and closed on Saturdays, Sundays and Public Holidays

Should there be any enquiries, please call Cityline Customer Service Hotline on
(852) 2314 4228 (10am – 8pm) or email to cs@cityline.com.hk for any inquired.
 
Click here to download Application Refund Form for Review
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(B) Audiences who have purchased tickets through AEG Promotion Ltd. :
Those who purchased concert tickets through AEG Promotion Ltd (“AEG”) Priority Booking Service, can apply refund from 3rd May, 2022 to 30th June, 2022 by filling up below form : https://forms.gle/P2MojRknefptB1RU9 .
No refund will be accepted after the application period (30th June, 2022). For the avoidance of doubt, this refund does not include the handling fee charged by AEG for processing the purchase of those tickets. For enquiries, please call AEG’s hotline 2697 1989 during office hours from 10am to 1pm and 2pm to 6pm, Monday to Friday.
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(C) Audiences who have purchased tickets through the Promoter :
Ticket purchasers can apply for ticket booking cancellations and refund through the Promoter from 3rd May, 2022 to 30th June, 2022. The refund will include the price of the ticket(s) only (excluding handling fees, administration fees and postage charges already collected at the time of ticket purchase/booking).
Ticket purchasers should contact the person or party who have assisted in the ticket booking to notify the Promoter of the refund request and to obtain a refund application form. Please email the completed refund application form to the email address provided by the Promoter on the form. The full amount of the ticket(s) will be refunded by a crossed bank cheque only. Ticket(s) will not be refunded in cash. Refund request made after 30th June, 2022 will not be accepted.
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III. The Concert ticket will be considered as invalid and cannot be used for admission if any information on the ticket has been altered or deleted; or if the ticket is damaged, defaced, or incomplete; or if the ticket is found to be a counterfeit ticket. Under the <<Theft Ordinance>>, making a fraudulent misrepresentation in the attempt to obtain a refund by deception or using forged tickets, can constitute a criminal offence and should not be tried.
 
IV. If the audience loses the Concert tickets, the promoter will not provide any arrangement for ticket reissuance or any compensation for the loss of Concert tickets.
 
V. All persons attending the concert must abide by the latest epidemic prevention measures announced by the government and maintain proper social distance (including but not limited to wearing their own masks during the entire time at the venue, scanning the "LeaveHomeSafe" QR code, and complying with the "Vaccine Pass" requirements), otherwise the promoter has the right to refuse such persons to enter the venue. Except for exempted persons, audiences are required to scan the "LeaveHomeSafe" QR code with their mobile phones upon entering the venue; they must also comply with the requirements applicable to places of public entertainment under the "Vaccine Pass" mandates. All persons entering the concert performance venue must carry electronic or paper vaccination records or the "COVID-19 Medical Exemption Certificate" with them, and to present the relevant documents for scanning as required by the venue’s staff.
For the latest information on the "Vaccine Pass" and vaccination requirements, please refer to the government’s "Vaccine Pass" website (www.vaccinepass.gov.hk) for details.
 
VI. If government measures require the concert venue to adjust the number of participants, regulations, seating arrangements or reschedules, the promoter will announce the relevant details as soon as possible.
 
VII.The Promoter reserves the right to make the final decision on any dispute or controversy.
 
The Promoter will pay close attention to the latest government's anti-epidemic measures and guidelines and will announce any update as soon as possible. We are grateful for your patience and wishing all of you the best of health! Hope to see you all on Boxing Day!
 
Please continue to pay attention to the latest Concert news on the following platforms:

George Lam The Smiling Concert Facebook platform : www.facebook.com/LAMUSIC.HK
Cityline website : www.cityline.com
AEG Promotion Facebook platform : www.facebook.com/aegpromotion

 
Date : 25th April, 2022

 

LATEST PREVENTIVE MEASURES

Please click here for details

Admission Arrangements

Arrangements for Seating Zone

  • Audiences are encouraged not to bring bags/backpacks to the event hall. Express Lanes for admission are available for audiences NOT carrying bags/backpacks.
  • All audiences are required to go through handheld metal detector checking before entering the event hall (if applicable).
  • For audience who would like to re-enter the venue, please present the re-entry token together with the original concert admission ticket to our admission staff. AWE reserves the right to amend the admission procedures from time to time.

The arrangement above will be subject to change based on the actual situation. AsiaWorld-Expo Management Ltd. reserves the right to amend the arrangement without prior notice.

Ticket Prices

Seated: $880 / $680 / $480 / $380
Wheelchair: $680

Ticket Sales

Tickets are available from 16 December 2021 at 10am at www.cityline.com,Telephone booking hotline at (852)2111-5333 (10am-8pm) and at Cityline Box Office.

Important Notices

  • Unauthorised photography, filming or recording is strictly prohibited in the event hall. Bag searches will be conducted prior to entering the event hall. Bags bigger than the dimensions of 38 cm X 30 cm X 20 cm (i.e. 15 inches X 12 inches X 8 inches) as well as all professional cameras, video/voice recorders and stools/folded chairs are not allowed in the event hall. Please place restricted article(s) at the Concierge or self-service lockers at the Ground Floor Level.
  • All tickets must purchase from official ticketing agents. Defaced, damaged, copied or otherwise altered tickets will not be entertained.
  • All tickets are non-refundable or non-exchangeable. Each ticket admits one (1) person only, subject to any age restrictions set by the organiser.
  • For safety reason, selfie stick is prohibited in AsiaWorld-Expo.
  • Age limit for Seated zone: 3 or above.
  • Smoking is prohibited in AsiaWorld-Expo.
  • No outside food and beverage is allowed in AsiaWorld-Expo.
  • No glass bottles, inflated objects that are lighter-than-air in any kinds of materials (i.e. balloons), hazardous materials , weapons, aerosol cans and any sharp objects is allowed inside the event hall.
  • Possessing or using any illegal drugs is prohibited inside AsiaWorld-Expo.
  • Selling or distributing unauthorized merchandise or other items is strictly prohibited within AsiaWorld-Expo.
  • No standing on chairs.
  • Possessing and using fireworks, pyro or laser device is prohibited.
  • No remote-controlled aerial device or toy is allowed (e.g. model helicopters or drones).
  • Performance may contain strong and strobe lighting and smoke, please inform any medical staff or security of AsiaWorld-Expo, if feeling unwell or any assistance is needed.
  • No ticket scalping is allowed. AsiaWorld-Expo Management Limited and the event organiser reserve the right to void any ticket if it is used, resold, shared or used for any commercial purposes or association.
  • Latecomers may only be admitted during a suitable break in the event. However, admittance is not guaranteed due to lateness.
  • No animals are permitted in AsiaWorld-Expo except registered guide dogs upon obtaining prior written consent of AsiaWorld-Expo Management Limited.
  • The ticket holder agrees to abide by the applicable rules and regulations of AsiaWorld-Expo, event organiser and the official ticketing agent, as amended from time to time without notice, and use of this ticket by the ticket holder shall be deemed as express acceptance of same.
  • AsiaWorld-Expo Management Limited and the event organiser reserve the right to have the final decision in case of any disputes.
  • If there is any inconsistency or ambiguity between the English version and the Chinese version of this Notice, the English version shall prevail.

Dates And Times

26 Dec 2022
8:00 PM

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